AI Agents
Zoona AI for Customer Support- AI that resolves, not just replies
Zoona AI handles routine customer queries 24/7, delighting customers while your team focuses on complex issues.
Trusted by 1,000+ support teams
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Set up your AI agent for customer support
Train
Train your AI agent on the content you already have- docs, URLs, past tickets, and help center articles. Ready to resolve from day one
Deploy
Personalise your AI agent, deploy across your support channels in one click, and go live instantly- no engineering required.
Improve
Every human-resolved conversation becomes a suggestion- new Q&As, articles, or content updates your team approves with one click.
An AI agent that goes beyond replies
Actions, not just answers
Zoona updates ticket priority, tags conversations, and routes to the right team- automatically, the moment conditions are met.
Connect to your tools
Look up CRM contacts, trigger API calls, update records and more- Zoona acts across your stack without a human stepping in.
Full execution logs
Every action Zoona takes is logged step by step, so your team always knows what ran, what changed, and whether it succeeded.
Deploy AI Agents your way
Scenario-based AI control
Define rules for different support situations- billing queries, error reports, sensitive complaints. Zoona follows the right playbook every time, within guardrails your admin controls.
Preview & test
Simulate how Zoona responds to any customer support scenario before going live- review responses, catch edge cases, publish with confidence.
Handoff rules
Define when Zoona hands over to your team- the right conversation, reaching the right person, with full context intact.
Smart AI for customer support
Multilingual AI Agent
Customer language is detected automatically, with the Zoona AI Agent delivering fluent, natural responses for a truly global experience.
Omnichannel deployment
Deploy Zoona across chat, email, and more- one agent, all your support channels, one-click setup.
Pay your way
Choose how AI is priced- per resolution or per session. Either way, you only pay when Zoona handles the work.
Frequently Asked Questions
Works with the tools you already run on
Start resolving customer support queries automatically
Set up SparrowDesk in minutes, not months. No credit card needed, no safe call required. Just a better way to run support from day one.