Changelog

Your Help Center already comes in multiple languages. The chat widget does too now.

A customer starts the conversation in the language they are comfortable with. SparrowDesk and the Help Center also lay out right to left, for Arabic, Hebrew and other RTL languages.

Your conversations live in SparrowDesk. Your customer records live in Salesforce. Your agents end up with two tabs open.

SparrowDesk now connects to Salesforce, so the record sits beside the conversation and your agents can stay where they are.

A report only helps if someone reads it.

Pick any default or custom report, set the schedule, and it arrives as a PDF by email. The numbers reach your team whether or not anyone opens SparrowDesk that week.

Zoona already answers the questions it can. Now you can hand it a specific conversation yourself.

Assign Zoona from the same picker you use for your team, on any channel. Zoona replies to the customer directly, and your agents can take the conversation back whenever they want.

Or let a workflow hand it over, so nobody has to remember to.

When customers ask for help in Discord, important requests can get lost among community conversations.

You can now turn relevant Discord messages into SparrowDesk tickets. Agents can reply from SparrowDesk, and their responses appear in the original Discord thread.