Instantly resolve customer requests with AI Agents
Auto resolve 60% of customer conversations across chat and email with SparrowDesk’s AI Agents
Turning conversations into measurable wins
Every interaction counts. Luna brings speed, accuracy, and consistency to every conversation — helping teams work smarter and customers feel valued.
60%
Auto-resolve tickets with AI
5X
Boost agent productivity
24/7
Support enabled for customers
AI Agents
Resolve customer queries instantly
On-brand replies - Adapts to your brand's tone, rules & style, keeping every response consistent
Seamless handoffs - Routes queries that need human attention with full context
Smarter every day - Learns from past interactions to deliver faster, more accurate support and resolve more queries over time.
AI Copilot
Empower agents to work smarter
Instant summaries - Condenses long conversations into quick, digestible takeaways.
Smart drafts - Suggests context-aware replies that agents can review and send.
Knowledge on demand - Equips agents with instant, accurate answers to cut down search time.
Omnichannel Inbox
All conversations. One inbox
Effortless prioritization - Organize tickets by urgency, customer type, or channel to focus on what matters most.
Intuitive interface - Navigate all conversations effortlessly and respond faster with a platform designed for ease and clarity.
AI-powered assistance - Search any conversation or information instantly and get accurate answers without leaving the inbox.
AI Agents
Resolve customer queries instantly
On-brand replies - Adapts to your brand's tone, rules & style, keeping every response consistent
Seamless handoffs - Routes queries that need human attention with full context
Smarter every day - Learns from past interactions to deliver faster, more accurate support and resolve more queries over time.
AI Copilot
Empower agents to work smarter
Instant summaries - Condenses long conversations into quick, digestible takeaways.
Smart drafts - Suggests context-aware replies that agents can review and send.
Knowledge on demand - Equips agents with instant, accurate answers to cut down search time.
Omnichannel Inbox
All conversations. One inbox
Effortless prioritization - Organize tickets by urgency, customer type, or channel to focus on what matters most.
Intuitive interface - Navigate all conversations effortlessly and respond faster with a platform designed for ease and clarity.
AI-powered assistance - Search any conversation or information instantly and get accurate answers without leaving the inbox.
Everything you need for smarter, faster support
Service level agreements (SLA)
Set clear response and resolution targets with SLAs to ensure timely support, better accountability, and consistent customer experiences.
Business hours
Custom views & filters
Quick-action macros
Interactive analytics
Intuitive chat suggestions
Advanced email controls
Enterprise security
Multi-brand/Product support
Multilingual platform
Service level agreements (SLA)
Set clear response and resolution targets with SLAs to ensure timely support, better accountability, and consistent customer experiences.
Business hours
Custom views & filters
Quick-action macros
Interactive analytics
Intuitive chat suggestions
Advanced email controls
Enterprise security
Multi-brand/Product support